Privacy Policy

AI3D Dental Pty Ltd (ABN 95 665 013 427) (“Ai3D”, “we”, “us”) respects your privacy and is committed to handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains what we collect, why, and what your rights are.

1. What we collect

We collect personal information that you give us directly when you:

• Submit a contact, booking, or enquiry form on this website.
• Register for an event, workshop, study club, or training session.
• Subscribe to our newsletter or marketing communications.
• Purchase a course, place, or product.
• Email, message, or call us directly.

The information we typically collect includes your name, email address, phone number, practice or business name, postal address, professional details (such as AHPRA registration number where relevant), and payment details processed by our payment provider.

We also collect technical information automatically when you visit the site, including IP address, device and browser type, pages viewed, referral source, and approximate location, via cookies and analytics tools.

2. How we use your information

We use personal information to:

• Respond to enquiries and deliver the products, events, and services you request.
• Process payments and issue tax invoices.
• Send service messages, event reminders, and (with your consent) marketing.
• Operate, improve, and secure our website and services.
• Comply with our legal obligations.

3. Marketing

We only send marketing emails to people who have opted in. Every marketing email contains an unsubscribe link. You can also opt out at any time by emailing us at the address in section 9.

4. Disclosure to third parties

We do not sell your personal information. We share it only with service providers who help us run our business, including:

• Stripe — payment processing.
• Supabase — database and authentication hosting.
• Vercel — website hosting and edge delivery.
• Resend or our email provider — transactional and marketing email delivery.
• Analytics providers — aggregated usage analytics.
• Professional advisers, regulators, and law enforcement where legally required.

Some of these providers store data outside Australia (including the United States and the European Union). We take reasonable steps to ensure they handle your data consistently with the APPs.

5. Cookies

We use cookies and similar technologies to keep you signed in to authenticated areas, to remember your preferences, and to measure how the site is used. You can disable cookies in your browser, but parts of the site may not function correctly.

6. Data security

We use industry-standard measures to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. This includes encrypted transport (HTTPS), access controls, and provider-side protections from our hosting and payment vendors. No system is completely secure, and we cannot guarantee absolute security.

7. Retention

We keep personal information for as long as we need it for the purposes set out above, or as required by law (for example, financial records under tax legislation). When it is no longer needed, we destroy or de-identify it.

8. Your rights

You can request access to the personal information we hold about you, ask us to correct it, or ask us to delete it (subject to legal retention requirements). Contact us using the details in section 9.

9. Contact and complaints

If you have a question or complaint about how we handle your personal information, contact us at andrew@ai3ddental.com.au. We will acknowledge your complaint within a reasonable time and respond after investigation. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. The current version is always available at this URL with the “Last updated” date at the top.